Consumer App 1.02
Free Version
Publisher Description
This Mobile App is an alternate way to register consumer related grievances in the portal http://consumerhelpline.gov.in. The website has been launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances. As per the Consumer Protection Act, 1986, consumers can approach Consumer Fora at the District, State and National level for dispute resolution. Though all efforts will be made to address grievances made on the portal, if the grievance is not redressed to the full satisfaction, a consumer has choice to approach the appropriate Consumer Fora.
An aggrieved consumer can register his / her grievance by either calling the toll free number 1800-11-4000 or 14404 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge his /her grievance.
On the portal or through Mobile App,
Step 1. For onetime registration, consumer is required to click on the signup giving details required and verifies through his/her email. The User id and password are created.
Step2. Using this user id and password, consumer enters into the portal and fills in required details of grievance attaching necessary documents (if available).
This Mobile App has the following additional features:-
(a) consumer awareness material under the link Consumer Knowledge Base.
(b) Addresses of various Consumer Fora are also available under the link Consumer Forum Contact Details.
(c) Various useful sites are linked under Important Links.
Any grievance received either through online registration through this Mobile App or call center is entered in the portal and a unique docket number is generated and given. Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency.
As a follow up action, these agencies are reminded at stipulated interval.
The status of the complaint can be tracked through the Mobile App under the link “Track your complaint”. Status of complaints are also communicated via automated emails.
Disclaimer:
• Contents of links to sites outside this web portal, are not the responsibility of the Department.
• All rights are reserved.
• No part of this web portal, can be reproduced / copied without the prior approval of the Department of Consumer Affairs.
About Consumer App
Consumer App is a free app for Android published in the Telephony list of apps, part of Communications.
The company that develops Consumer App is Ministry of Consumer Affairs. The latest version released by its developer is 1.02.
To install Consumer App on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2017-01-09 and was downloaded 11 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Consumer App as malware as malware if the download link to com.consumer.affairs.app is broken.
How to install Consumer App on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the Consumer App is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by Consumer App will be shown. Click on Accept to continue the process.
- Consumer App will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
